You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend monitoring your payment method for the refund confirmation. If you do not see the refund within this timeframe, please refer to the "Late or Missing Refunds" section below.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please review your product description carefully before making a purchase if you have concerns about return eligibility.
Approved refunds will be processed within 3-5 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically take 5-10 business days to process. For debit card transactions, the processing time may vary based on your bank's policies.
If you opted for store credit instead of a refund to your original payment method, the credit will be applied to your account immediately upon approval of your return. Store credits never expire and can be used for future purchases at any time.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional time to process the refund transaction before posting it to your account.
If you've contacted your financial institution and still haven't received your refund, please contact our customer service team. Be prepared to provide your order number, the date of your return, and details about your payment method. We will investigate the matter and keep you informed throughout the process.
In rare cases where a refund cannot be processed to your original payment method, we may issue the refund via alternative methods such as check or bank transfer. We will always communicate clearly about any such exceptional circumstances.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us. Our customer service team is available to assist you with any concerns or special circumstances regarding your return or refund.
For faster service, please include your order number in all communications regarding returns or refunds. We strive to respond to all inquiries within 24-48 hours during our regular business hours (Monday-Friday, 9:00 AM to 5:00 PM local time).
